Terms And Conditions
Terms And Conditions — Hira Jewellers
Products purchased online can be exchanged within 3 days with the receipt. After 3 days, products can be exchanged for 50% of their paid value within one month. For exchanges, customers are responsible for any additional shipping costs.
Please note that refunds are not issued due to standard company policy. Our exchange policy does not apply to custom orders.
Delivery Timelines
Products in stock are delivered within 4 to 5 working days. Timings for delivery may vary in cases of custom orders or products out of stock. For further queries related to custom deliveries, please contact our customer support.
Return And Exchange Policy
Hira Jewellers is committed to ensuring full customer satisfaction with respect to the products available on our website, security, and customer assistance. However, if you are not happy with the product, you can choose to return the order according to the guidelines below.
**Important Note for International Orders:** In case of international orders, we do not currently accept any returns or exchanges of our products, except for cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us or writing to us.
7-Day Return Policy (Domestic Orders Only)
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice, and get a refund. Our courier partner will collect the order from the address provided by you and return it to us.
Return Charges
Domestic Orders: Our courier partner will collect the order from the provided address (within Pakistan). The customer does not need to pay any shipping charges to return a damaged or eligible domestic product.
How to Initiate the Refund Process
1. Customers should contact Hira Jewellers’ customer support or write to us within 7 days from the receipt of the product.
2. Customers should not return the product before receiving a confirmation email from Hira Jewellers regarding the return.
3. All products must be returned in their original condition, unaltered and unused.
4. Provide the original invoice/guarantee card inside the package for the return process. Without these documents, returns will not be processed.
*Note: We shall not entertain any return or refund requests after 7 days from the date of receipt of the product.*
Refunds
We shall process the refund once we receive the product at our warehouse. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which a refund may not be possible.
Refund Method: Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made, or through a cheque (payment via cheque is strictly reserved for cases where the debit/credit card used by the customer while placing the order is no longer active or in use).
Domestic Orders (Within Pakistan): A 100% refund of the purchase value will be made for qualifying damaged/returned domestic orders.
Timeline: If the customer paid online, the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Hira Jewellers.
Jewellery Pricing & Custom Nature
We reserve the right to not allow the standard exchange of jewelry products due to weight differentials that naturally arise, as no two items will have the same weight, meaning the final price will differ.
Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices change from time to time, owing to fluctuations in the global market for precious metals and gems, meaning our website retail prices will also change accordingly.
Cancellations & Damaged Goods: If you choose to cancel the order (before shipment) or return the product due to receiving it in a damaged condition, the refund will be made directly to your account or issued via cheque as detailed in the refund section.
Price Changes: Prices on our website are subject to change without notice. Customers will be charged the exact price for the jewelry as it is listed on the specific day of purchase.
Standard Exchanges
We regret to inform you that standard, non-defective product exchanges are not available for products purchased directly from our website outside of the initial 3-day window specified in the general terms.
Quality Assurance
Here at Hira Jewellers, we strive toward our primary goal: providing the highest quality products while ensuring complete customer satisfaction.
Our pieces adhere to rigorous purity and quality benchmarks, guaranteeing our customers precious metals of the purest quality. This standard ensures our customers are fully protected against any discrepancies regarding the purity of our silver and gold.
Our team works efficiently to never compromise on quality, which is the most integral facet of our brand. Utilizing precise craftsmanship, a solid infrastructure, and a customer-first framework, Hira Jewellers continues to grow while providing an assortment of superlative gold and silver products, making our pieces perpetually irresistible.
